Refund policy

At Hilarosd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Eligibility for Returns We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, unworn, in its original condition, and returned in the original packaging. Non-Returnable Items The following items cannot be returned: Personalized or custom-made products Perishable goods Hygiene or personal care items Gift cards Final sale or clearance items Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement, exchange, or full refund at no additional cost. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Return Shipping Costs If the return is due to our mistake, a damaged item, or a defective product, return shipping will be free. For all other returns, the customer may be responsible for return shipping fees. How to Request a Return To start a return, please contact our support team with your order number and reason for return. Contact Information Hilarosd Email: [hilarosd@outlook.com](mailto:hilarosd@outlook.com) Phone: (248) 762-0356 Address: 19 Montpelier Walk, London, SW7 1JL, United Kingdom