Frequently Asked Questions (FAQ)

### What products do you sell?

Hilarosd specializes in vacuum cleaners and home cleaning products designed to help keep your home clean and comfortable.

### Where do you ship?

We currently ship within the United Kingdom only.

### Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United Kingdom.

### How long does delivery take?

Orders are usually processed within 1 to 2 business days. Delivery typically takes 3 to 7 business days after dispatch.

### How can I track my order?

If tracking is available, tracking details will be sent to your email once your order has been shipped.

### What payment methods do you accept?

We accept major secure payment methods available at checkout, including debit cards, credit cards, and other supported payment options.

### Can I return my order?

Yes, we accept returns within 30 days of delivery, subject to our Return and Refund Policy.

### What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery, and we will help resolve the issue as quickly as possible.

### How do I contact customer support?

You can contact us using the details below:

Email: [hilarosd@outlook.com](mailto:hilarosd@outlook.com)
Phone: (248) 762-0356

### What are your customer support hours?

Monday to Friday: 9:00 AM – 5:00 PM

### Is checkout secure?

Yes, we use secure checkout systems to help protect your payment and personal information.

### How can I request a return or refund?

Please contact our customer support team with your order number and reason for return, and we will assist you.