❓ What products do you sell?

Hilarosd specialises in industrial and garden equipment, including compact skid steer loaders, lawn mowers, and related machinery designed for construction, landscaping, and agricultural use.

🚚 Where do you ship?

We currently ship within the United Kingdom.

🚛 Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United Kingdom.

⏱️ How long does delivery take?

Orders are typically processed within 1–2 business days.
Delivery usually takes 5–12 business days, depending on the product and location.

📦 How can I track my order?

Once your order has been dispatched, tracking details will be sent to your email (when available).

💳 What payment methods do you accept?

We accept secure payments via:

• PayPal
• Debit and credit cards

All transactions are protected and encrypted.

🔄 Can I return my order?

Yes, we accept returns within 30 days of delivery, subject to our Return & Refund Policy.
Please note: certain heavy equipment may have specific return conditions.

⚠️ What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we will resolve the issue as quickly as possible.

📞 How do I contact customer support?

You can reach us using the details below:

Email: hilarosd@outlook.com
Phone: (248) 762-0356

🕘 What are your customer support hours?

Monday to Friday: 9:00 AM – 5:00 PM

🔒 Is checkout secure?

Yes, we use secure checkout systems and trusted payment providers to protect your personal and payment information.

📩 How can I request a return or refund?

Please contact our support team with your order number and reason for return. We will guide you through the process.

💥 OPTIONAL (VERY STRONG ADDITION)

Add this question at the top 👇

🤝 Do I need to contact you before purchasing?

For large equipment orders, we recommend contacting us first to confirm availability, delivery details, and any specific requirements.

👉 This increases trust and reduces refunds.